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NLG, a Welocalize company, is a provider of expert language services for global life sciences companies, including medical device, diagnostic and pharmaceutical solutions. NLG is supported by a valuable network of medical and regulatory translation, localization, and globalization experts delivering quality-centric solutions to global brand leaders in the life sciences sector. Our team prides itself on its understanding of the demanding medical device and diagnostic industry, while also providing our clients with highly personalized services. By utilizing our resources to implement the tools, services, personnel, and technologies required we can ensure our clients meet their business objectives.

Customer Service Representative

This is a full-time, remote job, work from home, from anywhere!

We are looking for an energetic, upbeat, and professional Customer Service Associates to join our growing team. This important contributor will play a critical role in the interaction between NLGworldwide.com and its current and prospective customers and must have a customer-first mindset. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be nimble and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator. We are a fast-paced, dynamic, and growing business which means lots of innovation and change, and we are looking for like-minded people to join our team!

Customer Service Representatives are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.

To effectively complete all these tasks the best candidate will be organized, pay close attention to detail, work productively, communicate with customers and internal employees, and be a willing learner. This position requires someone with high energy that is excited to help customers daily.

Major Responsibilities:

1.Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
2.Track orders promptly and accurately.
3.Recognize and respond to cross-sell opportunities presented in order calls or email requests.
4.Resolve customer service problems promptly and accurately, within prescribed company guidelines, and in a manner designed to retain and promote customer loyalty.

Qualifications and Requirements:

1.Position requires a headset and a multi monitor computer set up.
2.Ability to answer customer emails and telephone calls in a professional and courteous manner.
3.Must have strong computer skills and strong data-entry/keyboard skills.
3.1 year live chat support experience preferred.
4.Ability to manage and resolve conflict quickly and professionally.
5.Ability to recognize and respond appropriately to cross-sell and up-sell opportunities to increase ticket value.
6.Must be highly organized, with excellent attention to details.
7.Ideal candidate would need to be able to handle heavy phone volume at home.
8.Willingness and ability to work in and contribute to a team environment.
9.High school degree, GED, or equivalent work experience.
10.Fluency in written and spoken English. Bi-Lingual is a plus!
11.Experience with computers and Microsoft Outlook, Word, and Excel.
12.Willing and eager to learn.
13.Must have a customer first mindset which is measured through customer experience feedback.

Culture Fit:

Culture fit is an important skill fit for continuing success. These are our core values, and we will search for them in every candidate BEFORE considering.

We are seriously passionate about the work we do. This is about more than just a paycheck. It's a source of self-respect, identity and pride. This is about building something that serves others, while building with a team and business in the process.
We hold ourselves a high standards of excellence.
We are committed to creating and delivering genuine, life-changing value for our customers.
We are captivated with designing and implementing thoughtful, amazing experiences in every aspect of our business.
We are committed to our own journeys of personal growth and self-development.
Despite it all, we are deeply committed to breathing fun, exciting, and happiness into every aspect of our business, organization, product, and brand.

We have a fast-paced, results-oriented team, and we hold ourselves to high standards of excellence and high expectations for continued growth and contribution to our growing business.

Job Details:

Remote position (must have high-speed internet)
Work hours Monday-Friday 10AM to 6PM EDT
Competitive Pay

YOU MUST PROVIDE A WORKING PHONE NUMBER.

Job Type: Full-time

Schedule:

Monday to Friday

Work Location: Remote
Reference : Customer Service Representative jobs

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Published at 12-10-2022
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