Bilingual - Call Center/ Customer Service Rep – 100% REMOTE at Jobisite / America Jobs

This job ad has been posted over 40 days ago...

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Bilingual - Call Center/ Customer Service Rep – 100% REMOTE

at Jobisite in California

Position: Bilingual - Call Center/ Customer Service Rep – 100% REMOTE
Location: REMOTE
Duration: 6 months+ temp-to-hire!!!

Pay rate: $16.50/hr on W2

Note: Languages (Candidate should be familiar with ONE language) – Korean, Japanese, Vietnamese, Tagalog, Cantonese or Mandarin

JOB DESCRIPTION:
The Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

JOB RESPONSIBILITIES:
• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately
• Perform other duties as assigned by management

Work schedule: The candidate should have open flexibility from 7AM to 7 PM PST, Monday through Friday, 40 hours/ week

Reference : Bilingual - Call Center/ Customer Service Rep – 100% REMOTE jobs

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