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Vendor Relations Representative at Fidelity National Home Warranty / America Jobs
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Full-time Vendor Relations Representative

at Fidelity National Home Warranty in United States Of America

Do you enjoy engaging with customers and providing quality service?  Are you good at solving problems and explaining solutions?  Do you consider yourself a conflict resolution expert and excel at de-escalating upset or frustrated customers?  Do you thrive in a fast-paced environment where multi-tasking is necessary?  Do you consider yourself a communication master with solid computer skills?   Join us at Fidelity National Home Warranty (FNHW) and put your talents into action!

FNHW has been protecting homeowners by providing affordable protection against home system components and appliance breakdowns for over 40 years. 

A Vendor Relations Representative's main responsibility is to recruit, train, & maintain a vendor network of third party companies. You will provide services to our customers including a variety of plumbing, electrical, appliance, and HVAC repairs. You will need to keep management informed with any market changes such as new codes or EPA standards that might affect our contract costs and coverages.

Your job duties and responsibilities will be:
Source, engage, hire and train potential service providers with a positive, knowledgeable approach to securing a business partnership
Managing and maintaining a strong vendor network to provide fast reliable service to our customers
Assisting in escalated vendor related issues such as secondary damage claims or unresponsive contractors
Work alongside the local sales team to strengthen and enhance the local area network
Controlling cost while maintaining quality through the vendor quality assurance systems
Negotiate pricing with Local contractors in order to maintain competitive cost averages
Create and maintain a preferred vendor network to control cost and quality
Train their companies on any changes in policy or new procedures that FNHW implements
Vendor relations representatives are expected to track costs, VQAs and stats that might adversely affect their territories
They will track goals on a weekly, monthly and quarterly basis
Track trends in cost of materials and any government regulations that might affect cost

Education and Experience Requirements:
High School diploma or GED
At least nine (9) months experience as an authorization representative
A minimum of one (1) year experience working in a combination of customer service and authorizations is required
Computer skills including, but not limited to Microsoft Word, Excel and PowerPoint
Must be proficient on BUGS & other FNHW systems
Must have an excellent attendance and performance record
The ability to source and research tools and parts and find the most economical option for the customer
Typing speed of 35+ wpm
Excellent customer service skills to include phones and communications
Detail Oriented and Organized
Must be willing to submit a background check upon hire

FNHW offers a competitive benefits package, which includes:
Comprehensive training
Opportunities for advancement and career growth
Competitive salary 
Group Medical/Dental/Vision benefits
401k with company match
Stock Purchase Plan with company match
Sick, vacation, and holiday pay
Service recognition program
And much more!

Fidelity National Home Warranty’s parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing family of companies. The rapid growth of the company through acquisition has created a wealth of career opportunities. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Learn more about us at www.homewarranty.com.

Fidelity National Home Warranty is an Equal Opportunity & E-Verify Employer
Reference : Vendor Relations Representative jobs


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Published at 22-05-2022
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