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IT Support Tech needs 5 years’ experience in an IT service desk environment
IT Support Tech requires:
 5 years’ experience in an IT service desk environment providing technical support to a remote user base via telephone, face to face and remote desktop/management tools
 Bachelor’s degree in computer science/technical discipline preferred
 Computer systems or A+ certifications are a plus or equivalent combination of education and experience.
 Must have Cisco AV Experience.
 Excellent knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX
 PC, Mac, Active Directory, LDAP,
 Experience supporting C Level Executives
 Office 365
 ITIL certification
 SAP knowledge

IT Support Tech duties:
 Provides technical support and guidance to users; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of IT support requests
 Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets
 Respond to support requests and communicate with end users throughout the support lifecycle via the ticketing system
 Troubleshoot application performance issues, and may recommend upgrades, patches and new applications and equipment
 Support Video Conferences, AV Equipment, Digital Screens, and Mobile Devices
 Must be able navigate multi-location environment with agility and flexibility
 Execute SQL statements or scripts
 Execute Unix commands
 Install apps


Reference : IT Support Tech, Pays $35/hr jobs

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Published at 24-04-2022
Viewed: 168 times