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Travel Agent (m/w/d) German, Dutch, French or Italian at Personalbuero U. Herrmann / America Jobs
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Full-time Travel Agent (m/w/d) German, Dutch, French or Italian

at Personalbuero U. Herrmann in Lisboa

Start: 2nd May

Current working schedule is Mon-Sun 7am-7pm (40 hours p/w) if working weekend then you'll work from home, all equipment provided
Role is onsite (can potentially be hybrid after 6 months, based on performance) Central Lisbon
Tasks:

Assist travelers with best-in-class personalized support
Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.
Skills:

C2/fluent in Dutch, German, Italian or French, both oral and written. Fluent in English (C1 level)
1-2 years of proven working experience in a customer service roles
Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan)
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
Benefits:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Job Types: Full-time, Part-time, Permanent

Salary: Up to 22,000.00€ per year
Reference : Travel Agent (m/w/d) German, Dutch, French or Italian jobs


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Published at 14-04-2022
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