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Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquiries, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
Reference : Customer Service Representative jobs

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Published at 05-04-2022
Viewed: 245 times