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Gaming Support/ Interactions Specialist: German or Russian
at Personalbuero U. Herrmann in Newcastle upon Tyne
Gaming Support/ Interactions Specialist: German or Russian
Personalbüro U. Herrmann
Newcastle upon Tyne, Tyne and Wear
Details zur Stelle
Gehalt
Ab £18,000.00 pro Jahr
Anstellungsart
Full-time
Permanent
Anzahl der Stellen für diese Position
1
Arbeitszeit
8 hour shift
Voraussichtliches Einstiegsdatum
Leistungen
Flexible schedule
Discounted or free food
Life insurance
Casual dress
Company events
Private medical insurance
Wellness programmes
Company pension
Employee discount
Store discounts
Sonstiges
Referenz-ID
Stellenbeschreibung
Start: ASAP
Tasks:
Monitor allocated territory queues to ensure SLA’s are met.
Proficient in troubleshooting technical issues.
Develop a deep knowledge of products and process.
Provide first contact resolution of player issues
Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.
Support your team leads, new projects and the wider business as and when required.
Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.
Profile:
Fluent English & German or English/ Russian
Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
Excellent spelling and grammar
Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
Great understanding of social media activity and its impact with customers - a knowledge in using Sprinklr would be desirable
Proven people skills & strong team player
Strong communication skills with the ability to work in a complex organisational structure.
Good organisation and logical thinker
Strong interest and passion for video-games
Quick thinker – work proactively
Benefits:
Competitive salary along with:
Personal Performance Bonus
Private Health Insurance (including eye care and dental)
Life Assurance
Long Term Disability Insurance
Pension
Significant discount on the world’s best video games
22 days of holiday
Homeoffice
Temporarily due to COVID-19
Reference : Gaming Support/ Interactions Specialist: German or Russian jobs
Reference : Gaming Support/ Interactions Specialist: German or Russian jobs
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Published at 05-04-2022
Viewed: 234 times
Viewed: 234 times