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Role: Azure VMWare Services.

Location : Remote

MUST HAVE : Nutanix, VMware Certification

JD:

1. The SMEs ideally must be VMware certified and has dearth of VMware
experience in implementation and customer interaction

2. The SMEs will be training, mentoring & guiding CSS frontline
support engrs in triaging, scoping, troubleshooting tickets. So will have to
arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0
provisioning etc.,

3. Will guide and handle S500 customer interaction and manage
escalation

4. Will facilitate VMware Tier3 engagement and ensure right amount of
troubleshooting is conducted at Tier1 level before engaging VMware

5. Will perform CSS tickets backlog grooming and ensure the backlog
numbers don't exceed 10% of the total call volume

6. Will closely collaborate with AVS EEE team for any technical
troubleshooting that requires JITing into production

7. Able to answer "How do I " tickets at Tier 1 level

8. Will provide constant feedback to AVS Engg on improvements and
automations





Reference : Azure VMWare Services jobs

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Published at 01-03-2022
Viewed: 214 times