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Alarm Monitor/Dispatcher - 2nd Shift
at Dispatch Center Ltd in Texas
Local alarm monitoring center seeking a customer service oriented individual to join our 2nd shift team as an Alarm Monitor/Dispatcher. Providing life safety services to our customers clients is our number one goal. Our call center environment requires an extreme focus and desire to help customers in a professional, courteous, and compassionate manner.
We are located on the North Side of San Antonio in the Hollywood Park Area. Our facility operates 24 hours a day 7 days a week on three eight-hour shifts: 6:45 AM-2:45 PM, 2:45PM-10:45PM, and 10:45PM-6:45AM. All interested individuals should be open to working overtime if requested, and meet all of the requirements below. No part-time positions available.
Current openings - Alarm Dispatcher/Monitor 2nd Shift:
Full Time set schedule AFTER TRAINING will be 2:45 PM - 10:45 PM, 5 Days on and 2 consecutive days off to be determined (WILL NOT be FRI/SAT/SUN)
This is an entry-level position, TRAINING IS REQUIRED.
TRAINING SCHEDULE: Monday - Friday 2:45 PM - 10:45 PM
On the job training is paid, and lasts 3 weeks.
Qualifications:
All candidates are required to meet the following in order to be considered for employment:
18 years of age or older
Complete an employment application and interview in person.
Have a High School Diploma or Equivalent
Ability to become and remain licensed by Texas Department of Public Safety Regulatory Services Private Security Division. Google Texas Private Security Statutes and Rules Rule 35.4 Guidelines for disqualifying criminal offenses:
Minimum Job requirements :
Dependable
Detailed oriented
Team player
Have proficient computer competency
Ability to sit for long period of time
Have strong customer service, and communication skills
Must be able to multi-task
Must be able to type 35+ words per minute
Must be able to work weekends and holidays as scheduled, and overtime if needed
Job duties (after training include but not limited to): Answering Multiple phone lines and simultaneously documenting information into account history. Communicating with fellow co-workers via internal unified communications. Event Signal handling: following account instructions and procedures on alarm events received. Documentation of events that occurred during alarm activation. Placing systems in test mode for authorized parties by verifying proper passcode/company code. Working with field technicians calling in to verify test signals. Working with Fire Marshall's verifying test signals. Opening service tickets for repairs and/or maintenance. Coordinating after-hours response to clients by on-call technicians Data Entry. Gate access into gated communities via call from site and verification of access list.
Interested individuals who believe that they meet or exceed the requirements are requested to email their resume for consideration.
We thank all applicants for their interest however, due to the volume of resumes received only candidates selected for interviews will be contacted.
Reference : Alarm Monitor/Dispatcher - 2nd Shift jobs
Reference : Alarm Monitor/Dispatcher - 2nd Shift jobs
Published at 01-03-2022
Viewed: 281 times
Viewed: 281 times