Customer Service Representative at PeopleReady / America Jobs

This job ad has been posted over 40 days ago...

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Customer Service Representative

at PeopleReady in California

The PeopleReady located at Adelanto, California, 92301 is currently hiring a Customer Service Representative

Job Description
PeopleReady ofHesperiahas an immediate opening forCustomer Service RepresentativesinAdelanto, CA.
Note - Pay rate for this position is $16/Hour
Shift - 1st Shift (Day)
Responsibilities:

• To process customers orders, complaints or problems and see them through to a satisfactory completion.
• Receive and process orders by phone, fax, email, or walk in customers.
• Enter all information into computer and verify accuracy of order.
• Assist customers with orders by calculating quantity, size, style, etc.
• Process credit/debit memos.
• Receive and investigate customer complaints, problems or questions by fax, phone, email or in person.
• Find best solution in order to satisfy customers.
• Assist and communicate with outside sales representatives regarding all aspects of customer accounts.
• Forwards literature and messages to salesmen, as needed.
• Enter quotes, making sure pricing is accurate for customers.
• Assist customers with product line information regarding availability, technical information, etc.
• Keep manager informed about updated customer profiles.
• Fax acknowledgments.
• Assist and follow-up on motor freight and UPS shipments.
• Notify customers of delivery dates and of back orders or problems with delivery.
• Mail samples and literature to existing or prospective customers.
• Know the products and their functions.
• Research credit issues and notify credit department of large orders.
• Follow-up on production of material, if necessary.
• Helps answer phones, delivers materials and literature.
• Other duties as required

Qualifications

• High School Diploma
• One to two years customer service and general office experience.
• Proficient knowledge of Word and Excel applications within a Windows-based operating system and experience with a 10 key calculator.
• Building experience is preferred.
• Must have good interpersonal skills.
• Math - Ability to add, subtract, multiply and divide; to use practical application of fractions, percentages, and statistics.
• Reading - Ability to read and understand technical journals, memorandums, manuals, reference books, and financial reports.
• Writing - Ability to write business letters, memorandums, and reports using proper format and conforming to rules of punctuation, grammar, diction and style.
• Speaking - Ability to be conversant in the principles and methods of effective and persuasive speaking and discussion

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, veteran status, or disability.
Reference : Customer Service Representative jobs

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