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San Diego Area Inbound Telephone Customer Service Representative at HMR Housekeeping Services / America Jobs
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Full-time San Diego Area Inbound Telephone Customer Service Representative

at HMR Housekeeping Services in California

HMR Housekeeping Services, is a leader in providing customer experience. We deliver deeper relationships through our high quality customer service representatives. We have current opportunities in our work from home English or bi-lingual program. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!

Who are our Brand Champions?

These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At HMR Housekeeping Services, we believe in a partnership both internally and externally with our clients and customers. We provide our services as quality in home cleaning specialist nationwide. Here at HMR Housekeeping Services, goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

Day in the Life of a Brand Champion

You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position HMR Housekeeping Services as the employer and provider of choice!

Why HMR Housekeeping Services?

Pay starts at a minimum of $15.00 per hour!

We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at HMR Housekeeping Services is a partnership and the gateway to career advancement!


As an employee you will receive:

Paid virtual training

Continuous development through coaching and self-paced career directed course trainings

Promotion opportunities

Medical, Dental and Vision benefits after 60 days of successful employment

401K and Stock plan participation

Paid time off to enjoy time with friends and a family

We also have employee perks and discounts with national program, community engagement programs such as our MY-TOWN program which helps support our own HMR Housekeeping Services employees when in need. This is an opportunity for you to be a business partner, contributing to a culture of diversity, inclusion, understanding, engagement, solutions, and opportunity.


Job Requirements:

18 years of age or older

High School Diploma or GED

Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections

May require upselling

Excellent Communications skills

Desire to actively engage and listen to your customers

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution

Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time


Work from Home Equipment You Will Need:

High speed internet with a minimum speed of 20Mbps download and 10Mbps upload

Ethernet cable connection (no wi-fi)

Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM

USB headset with microphone

Webcam

Reference : San Diego Area Inbound Telephone Customer Service Representative jobs


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Published at 08-02-2022
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