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Customer Happiness at OnTask Staffing / America Jobs
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Full-time Customer Happiness

at OnTask Staffing in Iowa

Customer Happiness - Davenport & Iowa City, IA

Davenport & Iowa City, IA
Full-time

overview
Job Description:

Are you good with people? Good on the phone, email, online chat, and multi-tasking? Passionate about helping people? In this job, you will be assisting customers over the phone, through email, and online chat with various questions and requests they may have. You are their guide to our service.

Essential Duties & Responsibilities:

• Performing in-bound and out-bound calls to/from customers including, but not limited to answer questions from customers, calling on aging accounts, fulfillment needs
• Provide exemplary customer service to all customers and caregivers.
• Assist customers with questions on billing, shipping, and technical support.
• Guide customers to wellness by clearly answering all questions and concerns.
• Other duties as assigned.

Requirements
Knowledge, Skills & Abilities:

• Friendly, out-going, and team-oriented.
• Strong attention to detail and accuracy.
• Creatively be able to solve customer’s problems in a timely manner.
• Strong grasp of the English language, both spoken and written.
• Maintain a strict level of confidentiality.
• Passion to help people and enrich their lives.
• Accurate data entry skills.
• Strong time management and organizational skills.
• Excellent communication skills, both orally and in writing.
• Flexible and proactive to meet varied patient needs.
• Self-motivated and able to work independently.
• Able to effectively present information to the patient and in small group situations.
• Dedicated to excellence and quality.
• Able to collaborate with healthcare professionals.
• Strong interpersonal and “people” skills.
• Ability to use multiple software programs to fulfill medication orders.
• Proficient in MS Office suite (Word, Excel, Outlook, etc.).

Physical Requirements:

• Sit for long periods.
• Proficient typing skills.
• Be at least 18 years of age

Required Education, Experience, Certification, Licenses:
• High school diploma / GED required.
• 2 years of Customer Service and Call Center experience is required.
• Pass a drug test and background check.
• National Pharmacy Technician Certification is a plus

Physical Requirements:

Benefits:

In addition to competitive salary and a unique opportunity to thrive at a growing company, we offer various formal benefits as well


INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

EMPLOYEE INVESTMENT

For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

SOCIAL EVENTS

In our company description, you can tell the team likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and News You Can Use updates maintain our work-hard play-hard culture.
key qualifications
skills
Salesforce, Microsoft Office, Excel
minimum education
High School/GED
years experience
2+ years
schedule details
5 days/week, Flexible schedule
perks

Full benefits

401k

company
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

The Problem: we were founded by a second-generation physician who became frustrated because most chronic diseases can be managed by medications - so long as they are taken at the correct dose and time. However, medication adherence rates drop drastically over time - particularly when medication regimens become more complex (e.g. more prescriptions, more pills, more administration times). Our founder recognizes that healthcare professionals are not immune to this problem in their own practice. The low adherence statistics are due to the poor design of the current prevailing system. To combat this, we use human-centered design, innovation, and technology.

The Solution: Remove all impediments to adherence including the burden of remembering dosage and timing, coordinating refills, wasting time standing in line at a pharmacy, and confusion between pills. We provide a better user experience with real live people for support all for no extra cost.

Features: This offering is designed to serve people who manage multiple prescription and over-the-counter (OTC) medications. Every 30 days, customers receive a personalized roll of pre-sorted prescription medications, vitamins, and OTC medications with clearly-marked dates and times to make managing them easy. Any ointments, lotions and inhalers, are included, too. Each delivery includes a label that explains what each pill is and how it should be taken in easy-to-understand language. Customers can email or call their assigned pharmacist any time to ask questions or clarify instructions.
Administration: Customer Care/Service Rep
Reference : Customer Happiness jobs


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Published at 24-11-2021
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