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CALL CENTER MANAGER JOB IN SUNNY COSTA RICA. at costa rica's call center / America Jobs
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Full-time CALL CENTER MANAGER JOB IN SUNNY COSTA RICA.

at costa rica's call center in San Jose



Send your resume in English to reclutamiento@costaricascallcenter.com

Qualifications:
• Previous call center leadership experience managing a team of 50+ agents
• College Degree
• Exceptional communication skills
• Strong background in coaching and employee development
• Experience in generating and analyzing reports related to call center KPI’s
• Dialer experience (preferred but not required)
Job Duties:
• Report KPI’s daily to leadership
• Monitor the performance of agents and leads daily
• Coordinate staffing and scheduling
• Monitor team productivity
• Determine and implement strategy to maximize efficiency and overall success of the contact center
• Drive and cultivate a culture of team work
• Coach and motivate team members
• Interact frequently with leadership in developing new ideas and presenting recommendations.
• Drive and manage workforce management function for the team
Please use "CALL CENTER MANAGER" as the subject of the email

$1400 PER MONTH SALARY TO START.


Reference : CALL CENTER MANAGER JOB IN SUNNY COSTA RICA. jobs


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Published at 17-06-2021
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