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Service Manager - Louisville, KY at MH Equipment / America Jobs
This job ad has been posted over 40 days ago...


Full-time Service Manager - Louisville, KY

at MH Equipment in Kentucky

If you are a skilled and friendly individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment!

As a Service Manager with MH Equipment the primary function is to provide supervision and support for the Service Department.

Company Overview:

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at We look forward to hearing from you!

Job Responsibilities:

Direct supervision and development of all shop and field technicians as well as the service department office staff.
Interview, hire, train and participate in the education of shop and field technicians.
Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
Supervise the preparation and pre-delivery of new equipment.
Close work orders within 48 hours of completion.
Responsible for the supervision of warranty administration.
Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
Resolve customer complaints and billing problems.
Interface with other departments.
Follow-up on past due accounts and assist with service related situations.
Establish and follow policies and procedures with a special emphasis on safety related issues.
Coordinate with rental management on PMs and maintenance of rental units.
Oversee repairs on rental trucks.
Ensure on-time delivery of rentals units to customers.
Interface as needed with factory service representatives.
Process parts request from technicians by adding parts to work orders, creating purchase orders and placing orders with appropriate vendor.
Create purchase orders for Technicians for outside parts purchase orders and receive parts.
Receive parts and add freight to part orders
Research and purchase non Hyster parts from vendors for work orders and counter parts.
Place and receive stock orders weekly and certain parts department.
Pull van replenishment twice a week.
Track and follow on back ordered parts.
Perform other duties and special assignments as assigned
Job Requirements:

Strong Service Management experience required.
Ability to organize and prioritize.
Strong computer skills.
Good oral and written communications skills.
Valid driver’s license and proof of insurance
Present a professional image in personal appearance, dress and preparation.
Working Conditions:

Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.


Medical, dental and vision insurance
Pet insurance
401(K) retirement plan with employer match up to 50%
Pre-tax flexible spending account for healthcare expenses
Life and voluntary supplemental life insurance
Short and long-term disability insurance
Paid holiday, vacation, personal and sick days
8 hours of paid time per year to volunteer at a charity of your choice
Company provided cell phone and laptop
Employee Assistance Program
Financial assistance for adoptions
Travel assistance
Designated corporate charities

MH Equipment is proud to be an Equal Opportunity Employer
Reference : Service Manager - Louisville, KY jobs

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Published at 14-05-2021
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