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Full-time ServiceNow Discovery Admin

at ashwini.ghogare in Virginia

Job Title: ServiceNow Discovery Admin

Location: Richmond, VA (Remote till Covid19)

Job Description :

Create/Monitor operation of mid servers

Ensure they are updated
Ensure they are up and running
Create New Mid Servers when and where needed
Clustering/Separating Mid Servers for optimal performance

Manage subnets/VLans
Create/Monitor Discovery schedules

Maintain Discovery schedule date and times they run

Identify gaps in Discovery results (compare results to inventories)
Ensure Discovery efficiency

Investigate new patterns that can be used to discover additional configuration
items
Identify new and more efficient ways to discover configuration items

Review Discovery run times
Splitting Discoveries up into smaller increments
Merging Discoveries into larger groups

Troubleshooting Discovery errors

Systems not discovered
Credentials not accessing systems
ECC Errors

Experience in creating, updating and maintaining CMDBs, Asset Management
Databases and other asset/configuration management repositories in a complex IT
environment
Design and implementation of solution for maintaining CI data integrity across
the CI lifecycle with due consideration to the ITSM process like Incident,
Problem and Change.
Experience in identifying and tracking CIs, implementing change control and
accounting for discovered/manual CIs in a complex IT system.
Managing CMDB health to support Assets and Configuration and CI relationships,
as coming from discovered sources, manual sources from like relationship data
from network team.
Reconcile solution of the CMDB data when exceptions are noted between CMDB,
discovery information, and other authoritative production data repositories.
Can accurately define a client issue and can interpret and design a resolution
based on deep product knowledge.
Work closely with various stakeholders to provide guidance in the management
of CI's and the relationships between them
Advanced and current understanding and practice in Windows Domain and Unix
System Administration
Collaborate with Infrastructure Architects to understand IT technology
strategy that guide which requirements need to be gathered
Work with Application SMEs and stakeholders to perform gap analysis and
provide solution.
Participate in Configuration Management meetings and Story Time where
appropriate
Experience and understanding of IP Networking, Devices, Network Design
Methodology and configuration.
Review the data being populated into the CMDB and act as partial owner of the
CMDB
ServiceNow Certified System Administration
ITIL 2011 Foundation Certified
ServiceNow Certified Implementation Specialist ? Discovery

Qualifications required:

Minimum of 3 years' experience with Configuration Management.
Minimum of 3+year experience with ServiceNow Discovery
Minimum of 7+ years working on a team as part of a large IT organization
Have strong functional knowledge and technical skills.
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
Experience integrating with tools to federate data into the CMDB
Expert in IT Asset Management Lifecycle processes (including hardware and
software)
Good interpersonal skills, including collaboration, communication,
relationship building, and negotiation
Intermediate Windows and Unix administration skills
Expert in IT Asset Management process & operational delivery
Familiarity with network concepts (routers, switches, firewalls, NAT, load
balancing) and storage.
Familiarity with the following concepts: XML, JSON/script language, database.
Ability to discuss credentials, install a product, troubleshoot permission
issues, discuss and trouble shoot network connectivity with network engineers

Preferred:

Scripting capabilities such as JavaScript, jelly, SQL
Acquaintance with Web and Application Servers, Load Balancers, Databases,
Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware).

Reference : ServiceNow Discovery Admin jobs


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Published at 09-03-2021
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