Full-time MSP Service Manager

at Jobisite in Manila

Key Deliverables :

The post holder is responsible for managing a team of Service Delivery and Support Specialists to provide first class service and post-sales support to our clients. The successful candidate will be experienced in leading and developing a support team within a managed services environment.

· Work Remotely!
· Client: CEO and Investor Daniel Wang
· Work Hours and Schedule: Semi-flexible, 8 AM-5 PM CST (Graveyard shift), Fixed rest days (Sat-Sun)
· Work Duration: Permanent/Full-time WFH
· Earn $5 - $7/hr depending on your experiences (salary increase is based on performance)

Key Responsibilities:
- Manage a support team to provide first class post-sales support to our Managed Service Customers
- Provide input into the pre-sales process and act as a lead on support and service issues, strategy, and approach
- Develop and grow a new post sales Service Management function
- Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
- Manage the team and individual performance, technical and skills development
- Cascade business objectives and targets to the team
- Remain aware of new product developments around network technology providing input and tactical direction to the business on customer service and support challenges
- Liaison with the internal functions including sales, product management, engineering, network operations, provisioning, and other service functions
- Ensure high quality, up-to-date documentation exists for all service arrangements
- Ensure test labs are maintained to agreed standards and all relevant testing is documented Provide input into the company service strategy

Candidate Profile:
- 3 years more or experience leading a support team in a managed IT service environment
- Able to juggle priorities to meet deadlines without cutting corners
- Follow up on and take responsibility for unresolved issues or escalations
- Experienced and conversant in-Service Level Agreements and Operational Schedules
- Able to identify Business Development opportunities
- General technical understanding of Networking and Hosting technologies and solutions
- Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management
- Effective interpersonal and communication skills
- Experience improving and developing the knowledge & skills of others
- Able to work on own initiative to develop the team

- Earn $5 - $7/hr depending on your experiences (salary increase is based on performance)
- HMO (reimbursement for $100/mo)
- Life Insurance (reimbursement for $20/mo)
- Reimbursement for Dental-$20 and Vision-$4
- 15 PTO credits in a year (if unused, convertible to cash!)
- Training/Development courses (reimbursement for up to $30)
- US Holiday Pay

To start your application, send your CV to hr@mspbots.ai with the name of the position you’re applying for as the subject of your email.
Reference : MSP Service Manager jobs

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Published at 05-02-2021
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