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Full-time Shift Manager

at Triple 3 Group in Malta

An international iGaming company is seeking a shift manager to support and manager the Sales team in their office in Malta. The ideal candidate will be self-motivated with a willingness to success and the ability to work on a flexible schedule (shifts).

Responsibilities
• Supervise the Sales floor
• Ensure sales targets are met by monitoring performance and execute procedures to motivate agents
• Assign leads
• Assist Sales Agents and manage issues that may rise during the shifts
• Sales coaching for the teams as well as individually
• Train new agents
• Ensure the teams are running smoothly and handle any conflicts that may arise in an appropriate manner
• Assist and response to queries and complaints
• Ensure CRM and other support are used and up-to-date appropriately
• Reports
• Other ad-hoc duties

Requirements
• Native or highly fluent in English
• Previous Managerial experience in a fast-paced environment
• Experience in Sales/Retention with a proven track record & successful conversion rate
• Be a team player with excellent interpersonal skills
• Ability to work under pressure with targets
• Be flexible and able to work on shift and be on call
• Lead by example

Reference : Shift Manager jobs


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Published at 14-01-2019
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