This job ad has been posted over 40 days ago...


Full-time Service Desk Track Lead

at Hytalentech Consulting in Sweden

Job Title: Service Desk Track Lead
Location: Stockholm, Sweden
Contract Position

Are you looking to work in an international environment, here is an excellent opportunity for you.
To strengthen our team in Sweden we are currently looking for a Service Desk Track Lead.

->Swedish language expert
->Manage the Service desk team and evaluate their performance
->Set specific customer service standards
->Contribute to improving customer support by actively responding to queries and handling complaints
->Day-to-day Management of First line technical service desk to respond to internal/external customer incidents and queries via email and phone
->Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams
>Ticket management of Incidents, Problems Change and New Requests
->Responsible for delivering KPI & SLAs agreed with customer

Reference : Service Desk Track Lead jobs

Recent jobs at Hytalentech Consulting
Full-time Big Data Architect at Hytalentech Consulting in Belgium 25-02-2020
Full-time Cloud platform Engineer at Hytalentech Consulting in City of London 25-02-2020
Full-time Commerce Cloud Business Analyst at Hytalentech Consulting in Germany 16-02-2020
Full-time Sales force Solution Architect at Hytalentech Consulting in Germany 16-02-2020
Full-time MuleSoft Developer at Hytalentech Consulting in Germany 16-02-2020

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend
Published at 13-01-2020
Viewed: 70 times